FAQ

/ FAQ
Are the lifts manufactured locally?

No, all our products are fully imported from Europe. Stairlift from Otolift Netherlands, inclined platform lift from Ascendor Austria and vertical platform lift from Cibes Sweden.

What is the stairlift power consumption?

The stairlift is batteries powered with 2 rechargeable batteries of 12 V each. However, we need 240V 13 Amp power socket to provide electricity to charge the batteries. Power socket can either be top or bottom of the stairs at your preference.

How is the stairlift order process?

We define 3 steps in the order process.
Step 1: Assessment
We need to do is to measure your staircase and calculate the length of the rail. This can also be by yourself, if needed. We will find out which special features you need such as colour, material, parking point and etc. Then we will provide you with a quotation.
Step 2: Place Order
Upon confirmation, we will perform the staircase photo measurement. The specialist will design the stairlift based on your requirement. The stairlift design drawing will be presented to you for your approval and finally send to production for fabrication. Upon completion, we will ship the stairlift from Netherland to Malaysia and deliver up to your door step.
Step 3: Installation
The installation of the stairlift takes an average of six to eight hours. You will of course receive a friendly and comprehensive explanation about the operation of the stairlift.

How long are the products warranty?

All our products are warrants against manufacturer defects for 1 year from the installation date.

How much is the stairlift cost?

Stairlift is customised to fit your staircase.
For the straight staircase, the stairlift price is determined by the length of the staircase.
On the other hand, a curved stairlift is determined by the length and number of bends needed for the complete stairlift solution.
As for the chair unit, it can be provided basic or with additional features.
Please feel free to contact us for free quotation.

How long is the stairlift delivery time?

We can deliver the Otolift Line almost immediately as we have ready stocks available all the time.
For Otolift Modul-Air, the delivery of the stairlift is between
2 to 4 weeks depends on the stock availability.
You are always welcome to check with our sales representatives for the delivery time.

How long is the stairlift installation?

We have a team of well trained and experienced technicians to install the stairlifts for all the customers.
Installation of the Otolift Line would normally take 3 to 5 hours depends on the length of the staircase. As for Otolift Modul-Air, it would probably be around 6 to 8 hours.

What is the stairlift load capacity?

Otolift Modul-Air can carry the user weighing up to maximum of 125kg.
Otolift Line can carry the user weighing up to maximum of 160kg.

How long can the stairlift last?

The first stairlift is installed in 1998 in Bukit Mertajam. The stairlift is still running. With regular service maintenance, we believe we can prolong the stairlift life span.

What happened when there is power failure?

Stairlift and inclined platform lifts are battery powered machine. Therefore, the stairlift can still be used even there is power failure.
As for the vertical platform lift, the system does have a backup batteries that enable the user to complete the usage before the lifts shut down.

I have a narrow and curve staircase. Can the stairlift be installed?

Narrow stairs, steep stairs, curve stairs …
Otolift stairlift is a customised product, made exactly for the stairs and fits well at any staircase. We also have various models of stairlifts, so that the stairlift can be optimally adjusted to your specific stair situation. If you want certainty about the possibilities, you can contact us.

Do we install the stairlift at the wall side?

The stairlift rail is mounted on the staircase. The wall and hand rail remains untouched.
The stairlift is neatly screwed on the stairs with small supports. There is therefore no need to drill in the wall.

Is the staircase still walkable for others?

Yes. Otolift has developed various stairlifts, whereby a good walkability is guaranteed. In this respect, the Model-Air can be placed perfectly on the narrow inside bend, so that the wide side of your staircase remains completely free and your railing can stay. The Otolift-Two can be placed along the outside bend of your stairs. The stairway of this stairlift is so slender that it can be compared to a handrail and thus leaves the running line completely intact.

How to remain free for the door or passage at the bottom of stairs?

There is a different solution for each stairlift model; the rail of the stairlift can be designed with drop start or mint start at the first step or sliding rail. So, nothing stands out for a door or in a corridor.

How do the user get on and off the chair when there is a door or passage at the top of the stairs?

Using the rotatable seat section. At the top of the stairs you can easily turn the seat a quarter turn, after which you can safely make the entry or exit.

What if I am at the ground floor but the stairlift is at 1st floor?

Using the wireless remote control, you can take the stairlift to you upstairs or downstairs. These controls are at the top and bottom of the stairs and are included as standard.