At Upstairs Sdn Bhd, we want to ensure that all your questions are answered when it comes to choosing the right mobility solution for your home or business. Below are some of the most common questions asked by our customers, categorized by product: Otolift Stairlifts, Ascendor Incline Platform Stairlifts and Cibes Homelifts.
Installation usually takes between 4 to 6 hours, depending on the complexity of your staircase and model. Our technicians work efficiently to ensure minimal disruption to your home.
Yes, Otolift stairlifts are customized to fit the exact measurements of your staircase, whether it’s straight, curved, or spiral.
No, Otolift stairlifts are designed to operate quietly with advanced motor technology, providing a smooth and quiet ride.
The stairlift comes with a battery backup that ensures continued operation during power outages, allowing you to safely reach the top or bottom of the stairs.
The Otolift Stairlift typically supports up to 125 kg, ensuring safe usage for most individuals.
Yes, Otolift stairlifts feature a foldable design. The chair, footrest, and armrests can be easily folded to save space and keep the stairs accessible for other users.
Absolutely! The stairlift comes with an intuitive joystick control that can be operated with minimal effort, as well as remote controls for calling the stairlift to your location.
Yes, regular maintenance is recommended to ensure optimal performance. We offer maintenance plans that include safety checks, battery inspections, and any necessary adjustments.
Yes, the Otolift Stairlift can be installed on either side of the staircase, depending on the layout of your home and your personal preference.
Otolift stairlifts are equipped with multiple safety features, including safety belts, anti-slip footrests, and sensors that automatically stop the stairlift if obstacles are detected. It’s designed to ensure maximum safety for elderly users.
No, the Cibes Homelift is a machine room-less lift, meaning all necessary components are built into the lift shaft itself, saving space and simplifying installation.
Yes, the Cibes Homelift offers a wide range of customization options, including colors, finishes, and door styles, allowing it to blend seamlessly with your home’s interior design.
The Cibes Homelift is compact and can be installed in a relatively small space. The exact space needed depends on the model and the number of floors being serviced, but it is generally designed to fit in most homes.
Yes, the Cibes Homelift is designed to be energy-efficient, using minimal power during operation. It features LED lighting and quiet, efficient motors that reduce energy consumption.
Installation of a Cibes Homelift typically takes 5 to 8 days, depending on the complexity of the project and the number of floors being served.
The lift includes emergency stop buttons, battery backup for power failures, sensors to prevent the doors from closing on objects or people, and smooth start-stop technology for a safe ride.
Yes, regular maintenance is essential to ensure the Cibes Homelift operates safely and efficiently. We offer various maintenance plans to suit your needs.
Absolutely. The Cibes Homelift is designed to be accessible to all users, including those with disabilities. It features wide doors, a spacious cabin, and simple controls.
While the Cibes Homelift is primarily designed for indoor use, certain models can be adapted for outdoor installation. Please contact us for more details.
The Cibes Homelift can support up to 400 kg, making it suitable for a wide range of users, including those with mobility aids.
Yes, the Ascendor Incline Platform Lift is designed for both indoor and outdoor installations, with weather-resistant materials that ensure durability in all conditions.
The platform lift is operated via remote control or a simple joystick, making it easy to use for individuals with mobility challenges.
Yes, the Ascendor Incline Platform Lift is designed to comfortably fit wheelchairs and other mobility aids. The platform size can be customized to suit your specific needs.
The lift includes automatic safety bars, anti-slip flooring, and obstacle sensors that stop the lift if anything is detected in its path. It also has an emergency stop button for added safety.
The Ascendor Incline Platform Lift can support up to 300 kg, making it suitable for most users, including those with mobility aids.
Regular maintenance is recommended to ensure smooth operation. Our maintenance packages include inspections, lubrication, and checks on safety features.
Installation times vary based on the complexity of your staircase, but typically, the process takes 1 to 2 days.
Yes, the platform can be folded against the wall when not in use, saving space and keeping the stairs accessible to others.
Yes, this lift is designed for both residential and commercial use, making it a versatile option for public buildings, offices, and private homes.
The platform lift is battery operated that ensures continued operation during power outages, allowing users to safely complete their journey.
